Client Resource Center
Client Follow-Up Policy
To ensure the dog/handler team is working at maximum efficiency, a representative from ACTS will contact the new team once a month for the first six months following the placement, and thereafter yearly. All teams are required to go through a two-year evaluation after graduation and a recertification process four years after graduation. This may be done in person or remotely via two-way real-time communication such as FaceTime, Zoom or telephone.
The dog/handler team may return to the training facility at any time the handler feels the need for a refresher course, or would like additional training. Fees and scheduling will be discussed at the time of the request. Please notify ACTS ahead of time to schedule additional training.
In the event of a medical emergency the client is advised to contact their veterinarian or nearest emergency veterinary hospital. For a non-medical emergency; if the client needs help outside of the follow-up period the procedure is the following: Contact ACTS and an ACTS representative will contact the Head Trainer who will assess the situation and then make contact with the client.
If, for any reason the handler is unable to care for the dog and reasons may include, illness, loss of desire, or death, the dog may be returned to ACTS. If the family of the handler loves the dog and wants to be the retirement family, or if they know of a suitable home, this will be acceptable, providing the terms of ACTS are met (See Application Review Policy). Under no circumstances may the dog be given away to an unapproved home. The best interests of the dog must be served.
The dog's primary trainer and all members of ACTS will be available to answer any questions and assist in any way that is needed by the new dog/handler team.
Follow-Up Forms:
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